Damaged, Lost, or Stolen Orders W/ Route Protection

If you added Route Protect at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues. PREVAIL BRAND IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS

What shipping method do you use?

We ship via USPS (United States Postal Service) first class with tracking. If your order is heavy based on the weight of the items it will be sent Priority mail. We offer first class standard shipping to the USA (3-5 business days), Priority mail (2-3 business days), Overnight Shipping (1-2 business days) and International (shipping times vary). Express mail is shipped same day before noon and next business day after noon. International orders may take up to 10 business days or longer to arrive. You can track your order by visiting www.USPS.com.

Please note, if free shipping is offered we only offer it to the 48 contigous United States at this time. International shipping, Hawaii and Alaska are not included in the promotional free shipping. 

How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed and shipped 2-3 business days following your order date. Orders are processed within 3-5 business days after receipt Longer delays may apply depending on volume and time of year. Your confirmation email will come from Prevail Brand and contain a tracking number with more accurate times. PLEASE READ PRODUCT DESCRIPTIONS AS SOME ITEMS ARE PRE-ORDER. PRE-ORDER ITEMS CAN TAKE UP TO 4-6 WEEKS FOR ITEM TO SHIP OR AS THEY BECOME AVAILABLE. 

What will happen if my package is undeliverable to my address?

First, please check the status of the tracking number provided to you. If we get your package in the mail we will issue store credit for the items and deduct the initial cost of shipping. Please be sure to enter correct information when checking out to avoid delays and further costs of shipping.

Does Prevail Brand ship Worldwide?

Yes! We ship Internationally/Worldwide via USPS Priority mail. We also ship to AFO/FPO addresses. Please note, customs and duties taxes are to be paid by the buyer.  Prevail Brand does not cover customs and duties taxes at this time. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

An email will be sent to you once the tracking number is generated. You can enter the tracking number into the usps.com website and it will advise you of the packages whereabouts. Please allow 1-2 business days for items that are in stock to be shipped. Pre order shipping times vary. Please see the description of the pre order item. In that description you will find estimated shipping times.

If you have not received and email with your tracking number after 5 business days (for items in stock), please check your junk/spam inbox or contact us unless you pre ordered an item. Pre order shipping times vary specific to each item. Please see estimated shipping times under each item's description if it is pre order. Shipping emails with tracking are sent to the email address you entered on the order and account you created. Once your item is shipped we will provide tracking and shipping information to that email address only.

Please be sure your mailing address is correct as we may not be able to change your address once the order is completed.