If you added Route Protect at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues. PREVAIL BRAND TEAM IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS

SHIPPING TIMES / ITEM DELIVERIES

All our products listed as ( On-Hand ) will be ready to ship to the customer. We are classified as a small business, and due to these circumstances...we do ask that all customers wait 5-10 business days before items ship out UNLESS ITEM IS A PRE-ORDER.PLEASE READ ITEM DESCRIPTIONS AS SOME ITEMS ARE PRE-ORDERS AND CAN TAKE 4-16 WEEKS FOR ITEMS TO SHIP. International Orders take 15-45 days depending on your location. We give this time frame based off of the owner of the business's life and unexpected delays with USPS shipping, etc. Once you have checked our terms and conditions box and personally agreed to the duration and process of this release, we then ask you to claim your purchase. For any questions regarding your order, please contact us after your purchase has been made via our customer support email: 

info.prevailbrand@gmail.com 

INTERNTIONAL SHIPPING

All international orders are shipped via USPS, UPS or FEDEX, and are typically delivered within 7-30 business days from the date that it is shipped.

CUSTOMS, DUTIES & TAXES

All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship packages both DDU and DDP. Packages shipped DDU will be subject to import fees upon collecting their package. For packages shipped DDP, duties and taxes are collected at the time of purchase, and no additional amount is owed upon final delivery. Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount.

PREORDER PROCESS

If an item is labeled in the description as a PREORDER, all orders placed on this item must have checked our terms and conditions box before they place their PREORDER on that particular item. Customers will not be able to complete their purchase until they have selected this box and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed vividly in detail in each customer's order confirmation which will be sent to them via. email. After purchasing a PREORDERED item, you are now fully committed to abiding by the PREORDER duration and will have to wait for the duration of the process to have your item delivered. For updates on your PREORDER, we suggest you follow our INSTAGRAM: @PREVAILBRAND_ where we will post updates every few days on the progress of your PREORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and shipped to each of the customers. Thank you